Shipping policy

Shipping & Delivery Policy

At Ancestra™, we are committed to delivering every order with care, precision, and reliability. The information below outlines our order processing, shipping, and delivery practices.

🕒 Order Processing

All orders are processed within 3–5 business days prior to shipment.
This timeframe allows our team to review, quality-check, and securely package each item before dispatch.

🚚 Shipping Timelines

United States
Orders are shipped via trusted carriers such as USPS or FedEx.
Estimated delivery time is 15–20 business days after processing.

International Orders
International shipments typically arrive within 15–30 business days, depending on the destination and fulfillment center.

⏳ Please note: Delivery timelines may vary due to customs clearance, weather conditions, peak seasonal demand, or global logistics disruptions. We appreciate your understanding during such circumstances.

🔍 Order Tracking

Once your order has shipped, a tracking confirmation email will be sent to you.
You may also track your order at any time through our Track Your Order page.

❌ Cancellations & Address Modifications

Requests for order cancellations or shipping address changes must be submitted within 24 hours of placing the order.

To cancel your order, please email us with the subject line:
“CANCEL MY ORDER”
📧 support@ancetra.com

Shipping address updates must also be requested within this 24-hour window.
Once an order has shipped, changes or cancellations can no longer be accommodated.

🚪 Delivery Attempts

Most shipping carriers will attempt delivery up to two times.
If delivery is unsuccessful, the package may be returned to the sender.
To avoid delays or returns, please ensure someone is available to receive your shipment.

💥 Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly.

When reaching out, include:

  • Your order number

  • Clear photos of the damaged or defective item

After review, we will arrange a free replacement as quickly as possible.

🤝 Customer Support

Our customer support team is available to assist you with any questions or concerns.

📧 Email: support@ancestra.com
⏳ Response Time: Within 24 hours